Privacy & Cookie Policy

Understand Your Rights and Obligations. Keep yourself updated on our Terms of Use and browse our website securely. We prioritise safeguarding your privacy and intellectual property rights.

This privacy notice tells you why we gather information about you, how we might use it, and what rights you have regarding your personal data.

Who Takes Care Of Your Personal Information?

If you schedule a procedure or treatment with us, the company responsible for handling your personal data is Perfect Skin Studio, located at the 2nd Floor, 121 Harley St, London W1G 6AX. We’re registered with the Information Commissioner’s Office (ICO) and our registration number is  ZB599715 . We renew this registration every year as part of our ongoing policy.

Just so you know, Perfect Skin Studio Limited takes care of the beauty side, and there might be an extra VAT charge for treatments.

If you are a patient of our sister clinic Perfect Eyes Ltd (ICO registration ZA280470), your personal information will be shared between both companies and kept confidential and protected under Data Protection laws.

Who Takes Care Of Your Personal Information?

In our clinic, we strive to give you the best healthcare possible. To do this, we have to gather and use your personal information, even sensitive details about your health. Without this info, it would be really hard to provide the top-notch care we aim for. We use your personal data to offer services like tests, check-ups, diagnoses, treatments, and managing preventive or work-related medicine.

What Kinds Of Personal Information Do We Collect?

When you visit us or get treatment, we might collect basic info like your name, contact details, job, and payment details including banking info if needed. We might also collect sensitive details about your physical or mental health, such as any illnesses, disabilities, medical history, treatments, or your current health condition.

We gather your personal information when you get in touch with us, like by phone, email, on our website, through mail, filling out forms, or meeting in person. The amount of info we collect depends on our relationship with you.

We only collect what’s necessary to give you our best services and nothing more.

Why Do We Use Your Personal Information?

According to the GDPR, we always need a good reason for using your personal information. This might be because it’s needed for our agreement with you, you’ve given permission, or it’s beneficial for our business.

Most times, we use your personal information because you tell us it’s okay, or you give us permission. Sometimes, you might need to give us special permission. If we need your consent, we’ll give you all the information you need to decide.

Legal authorities might ask us to use your personal data, or we might need to do it to keep you safe. Sometimes, we have permission because it’s more important for the public good than keeping your information private.

Considering the good reasons for using your information, they might include:

  • Keeping records inside our company.
  • Helping manage our connection with you, our company, and others who provide things for us.
  • Doing research and studying numbers to make our services and website better.
  • Doing marketing to show you stuff you might like, based on what we know you like.
  • Checking how well we're doing in our medical and non-medical work.

From what’s been said, your information might be used for these reasons:

  • Giving you our medical services and products. We need your info to make an agreement with you for our services.
  • Meeting your health needs: making our services and products just right for you.
  • Talking with you. This could mean replying to your emails or calls, meeting you in person, reminding you about appointments, asking for more feedback, or talking about any care you need after.
  • Giving you the info you need by email or mail.
  • Taking care of your account and money stuff.
  • If you give permission or if the law allows, we might use your info to tell you about our stuff. This could mean sending you emails or mail about our products and services.

We won’t send you junk emails or any illegal ads that aren’t allowed by the law. We want to make sure we follow the rules to keep your rights safe under data protection laws.

You can choose not to get marketing stuff. Just email us anytime, and we’ll take your name off the list. Our contact info is below. Or, if you want to start getting emails from us again or you’ve changed your email, just let us know.

Where Do We Get Your Information From?

Usually, we get your info straight from you. Sometimes, we might need to get info from your family, other doctors, or health pros, or from test results. If we get your info from somewhere else, we’ll let you know.

Who Might We Give Your Information To?

Your info will be shared between the two parts of Dr. Sabrina Shah-Desai’s practice – Perfect Skin Studio Limited and Perfect Eyes Ltd. We might need to share your info with health groups, NHS Trusts, legal authorities, ambulance services, and other doctors or providers involved in your health care. With your agreement and following strict rules on how it’s used, we might also share your info with social services, schools, local groups, and private companies. If we send your info out of the EU, we have to follow strict rules set by the law.

Please know that we’ll always ask for your clear permission before sharing your personal information with people who aren’t usually involved in your health care but might need to be involved for different reasons.

We know that some patients don’t want us to tell their NHS GP about certain things. We’ll always ask you if you want us to share updates with your NHS GP or not. We’ll talk about this with you during your treatment.

Every organisation has to give out personal information if ordered by a court or the law. We won’t give out more than what’s asked for by the law or the court order.

How We Protect Your Information?

We understand that your personal information is yours. It’s our job to keep it private, safe, and correct. We don’t keep your info longer than we need to. If we have to use it more, we make sure it’s okay to do so legally. When we store your data, we make sure it’s safe, and others can’t easily figure out who it belongs to.

How Long We Hold Onto Your Personal Information?

We won’t keep your info for longer than we need to, considering why we first got it. Usually, we keep clinical records for about 9 years. Financial info, like banking details, is kept for about 12 months for accounting or as needed by law and HMRC. We don’t keep credit or debit card info. We make sure to get rid of all info safely and secretly.

How Can I See My Info?

If you want to know what we have, please email or write to the Manager. Put ‘DATA INFORMATION REQUEST’ in the email subject or letter. Our address is: Perfect Skin Studio Ltd, 2nd Floor, 121 Harley St, London W1G 6AX. If you prefer emailing, use secretary@perfectskinstudio.co.uk. You can ask for a copy of what we have, called a ‘subject data request’. We might check with you to make sure it’s really you asking. We’ll ask you to sign a form, and we’ll keep it. You’ll also need to show us some current IDs. We’ll follow the data protection rules about charges and when we give you the info. To reach us, use the email and address mentioned above. Put ‘SUBJECT DATA REQUEST’ in the email or letter title.

Our Cookie Policy

Our websites use cookies to tell you apart from other users. This helps us make your browsing better and also makes our websites better, giving you a better service.

We follow the law. If we need your permission for certain cookies, we’ll ask the first time you visit. The law also says we have to make sure you know what cookies are and why we use them.

A cookie, also called an HTTP cookie or web cookie, is a tiny bit of info sent from a website and saved in your web browser when you’re browsing. Later, when you visit the same site again, the cookie can be used to remember what you did before. Cookies aren’t harmful like viruses, Trojans, or spyware.

There are various types of cookies. Some are essential for you to move around the website and use all its features. We do use these necessary cookies.

We also use performance cookies. They make your experience better. These cookies show us how you use the website, so we can improve how we show our content. We work with other companies to do this, and they might use their own cookies for it.

We use functionality cookies to remember the choices you make. For example, we might use cookies to save your location preference. We also use Flash cookies, which are stored in your Adobe Flash Player instead of your web browser.

We Are Not Using Flash Cookies Right Now.

We also use cookies to figure out what might interest you based on the parts of our site you visit and where you’re located using your IP address. We’re currently using these targeting cookies.

Sometimes, we put photos and videos from websites like YouTube and Twitter on our site to make it better. You might get cookies from these websites. We can’t control those cookies, so it’s a good idea to check those websites’ privacy policies to make sure you’re okay with it.

We might use sharing cookies. They let you share stuff from our websites on social networks. When you click on a button to share on those networks, a cookie might be set by the service you’re using. We can’t control those cookies.

We Are Not Using Sharing Cookies Right Now.

We do use remarketing cookies. These help us keep in touch with you even after you’ve left our website. So, if you’re on another website like social media, we can still send you more information. It helps us stay connected with you.

We want you to understand that we track data in ways that don’t involve cookies. For instance, when you log into accounts like Facebook while on our website. We do this to learn more about our website visitors, to customise content for different groups of people, and in the future, to advertise our services more effectively to our website visitors.

Update Your Email Preferences

You can stop getting marketing emails whenever you want. Just use the unsubscribe link in the latest marketing email you received, or email us or send a letter. Our contact details are mentioned in more than one place above. Put ‘UNSUBSCRIBE ME’ in the subject of your email or letter. If you want to start getting emails again after changing your mind, you can visit our website or email us or send a letter.

Sharing Your Information With Important Third Parties

Sometimes, apart from your medical care, we have to share your information with others. This might include third-party service providers who help us with our work.

These might involve:

  • Companies that handle personal data to process credit card payments.
  • Getting and delivering medications.
  • Keeping clinical data safe.
  • Companies that help with our website and send marketing emails. They also track when emails are opened and when people visit our website. We use Pabau and MailChimp for this.
We don’t control the privacy policies of the third-party providers. However, we know about their privacy policies and talk to them when needed, following the GDPR rules.

What Rights Do You Have As A Client/Patient?

There’s a law in the EU that keeps your personal data safe, called the General Data Protection Regulation (GDPR). If you ask about your data, we must respond quickly. Sometimes, you can ask to correct, delete, or move your data to another service provider. You can also ask us to stop using your data. And you have the right not to be part of decisions made only by machines unless certain things happen. If you agreed before, you can take back your agreement, unless the law prevents us from doing this. You also have the right not to be bothered by annoying emails or phone calls for marketing. You also deserve to know if there are any security problems that might affect you. If you’re not happy with how your data is handled, you can complain to the data protection authority. You can find their information below. If you want to see your personal data, you can ask us directly or use the link on our website. The details above can help you.

Our Data Protection Authority

Information Commissioner’s Office

Connect With Us

You can trust our experienced doctor-led team to give you special care and treatments that are just right for you, so you can get the results you want. Schedule your consultations at Perfect Skin Studio today!

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Director, Perfect Skin Studio

Dr. Sabrina Shah-Desai

With over 24 years of experience in both surgical and non-surgical procedures, Dr. Sabrina Shah-Desai is widely acknowledged as one of the most trusted and experienced practitioners in the UK. Her expertise, extensive training & compassionate approach have earned her the reputation as the preferred choice for patients seeking top-tier cosmetic treatments.

Dedicated to enhancing each patient’s natural beauty and instilling confidence at every age, Dr. Sabrina and her team customise treatment plans to achieve the best possible outcomes for each individual.

Dr. Sabrina’s excellence has been recognised through prestigious awards like the UK Safety in Beauty Diamond Award for “Aesthetic Doctor of the Year 2023” and the Aesthetic Award for “Highly Commended Consultant Surgeon 2022,” and “Best Consultant Surgeon 2021” & “Best Surgical Result 2021”. As a well-respected figure in aesthetics, she was honoured as one of the Global 100 Most Influential Aesthetic Practitioners of 2019 by the My Face My Body Awards.